/* «Мониторинг поддержки» (owner-approved mockup 18.10, design/monitoring-mockup). Panel tokens plus the IQS bands.
   Colour only for meaning: 90+ strong, 75 normal, 60 needs feedback, below 60 weak, the critical error its own. */
body{--b-strong:#087e78;--b-norm:#33475a;--b-fb:#9a6510;--b-weak:#bd554c;--b-crit:#c2372d;--series2:#9aa7b3;--faint:#8693a0;--soft2:#edf1f4}
body.dark{--b-strong:#57cbbb;--b-norm:#c3d0dc;--b-fb:#e4b86d;--b-weak:#f0958c;--b-crit:#ff8178;--series2:#7d8e9e;--faint:#718393;--soft2:#26333f}

/* Period line, sub-tabs */
.mon-period{color:var(--muted);font-size:12px;margin:-6px 0 16px}
.mon-subtabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:0 0 22px;overflow-x:auto;scrollbar-width:none}
.mon-subtabs a{white-space:nowrap;text-decoration:none;padding:10px 14px;color:var(--muted);border-bottom:2px solid transparent;font-size:13px;font-weight:600;margin-bottom:-1px}
.mon-subtabs a:hover{color:var(--text)}
.mon-subtabs a[aria-current=page]{border-color:var(--accent);color:var(--accent)}
#content>.tabs+.mon-subtabs{margin-top:-2px}

/* Shared bits */
.mon{display:block}
.mon .card{border-radius:14px}
.mon .card-head h2{font-size:16px;letter-spacing:-.2px;margin-bottom:3px}
.mon-body{padding:16px 22px 20px}
.mon-grid2{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px;margin-bottom:18px}
.mon-grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin-bottom:18px}
.mon-gap{margin-bottom:18px}.mon-gap-s{margin-top:8px}
.mon-eyebrow{font-size:12px;color:var(--muted);font-weight:600;letter-spacing:.3px}
.mon-muted{color:var(--muted)}.mon-faint{color:var(--faint)}.mon-accent{color:var(--accent)}.mon-amber{color:var(--amber)}
.mon .small{font-size:12px}
.mon-link{background:none;border:0;padding:0;color:var(--accent);font-weight:600;font-size:13px;text-decoration:none;white-space:nowrap}
.mon-link:hover{text-decoration:underline}
.mon-empty{padding:26px 22px;color:var(--muted);font-size:13px}
.mon-notice{border:1px solid var(--line);border-left:3px solid var(--amber);border-radius:10px;padding:12px 16px;font-size:13px;margin-bottom:18px;background:var(--surface)}
.mon-note{margin-top:12px}
.mon-actions{display:flex;gap:8px;flex-wrap:wrap}
.mon .num{font-variant-numeric:tabular-nums}

/* Bands */
.mon-sc{font-variant-numeric:tabular-nums;font-weight:650;display:inline-block;min-width:46px;text-align:center;padding:3px 7px;border-radius:6px;white-space:nowrap}
.mon-sc.strong{color:var(--b-strong);background:color-mix(in srgb,var(--b-strong) 15%,transparent)}
.mon-sc.norm{color:var(--b-norm)}
.mon-sc.fb{color:var(--b-fb);background:color-mix(in srgb,var(--b-fb) 15%,transparent)}
.mon-sc.weak{color:var(--b-weak);background:color-mix(in srgb,var(--b-weak) 16%,transparent)}
.mon-sc.crit{color:var(--b-crit);background:color-mix(in srgb,var(--b-crit) 18%,transparent)}
.mon-sc.none{color:var(--faint);font-weight:500}
.mon-sc.fewv{color:var(--faint);font-weight:500;text-decoration:underline dotted;text-underline-offset:3px}
.t-strong{color:var(--b-strong)}.t-norm{color:var(--b-norm)}.t-fb{color:var(--b-fb)}.t-weak{color:var(--b-weak)}.t-crit{color:var(--b-crit)}.t-none{color:var(--faint)}
.mon-pill{display:inline-flex;align-items:center;gap:6px;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;border:1px solid var(--line);color:var(--muted)}
.mon-pill i{width:7px;height:7px;border-radius:50%;background:currentColor}
.mon-pill.strong{color:var(--b-strong);border-color:color-mix(in srgb,var(--b-strong) 40%,transparent)}
.mon-pill.norm{color:var(--b-norm)}
.mon-pill.fb{color:var(--b-fb);border-color:color-mix(in srgb,var(--b-fb) 40%,transparent)}
.mon-pill.weak{color:var(--b-weak);border-color:color-mix(in srgb,var(--b-weak) 40%,transparent)}
.mon-pill.crit{color:var(--b-crit);border-color:color-mix(in srgb,var(--b-crit) 45%,transparent)}
.mon-legend{display:flex;flex-wrap:wrap;gap:6px 14px;font-size:12px;color:var(--muted);align-items:center}
.mon-legend span{display:inline-flex;align-items:center;gap:6px}
.mon-legend b{width:10px;height:10px;border-radius:3px;display:inline-block}
.mon-legend b.dash{background:none;border:1px dashed var(--faint)}
.mon-delta{font-weight:600;font-variant-numeric:tabular-nums;white-space:nowrap}
.mon-delta.up{color:var(--b-strong)}.mon-delta.down{color:var(--b-weak)}.mon-delta.flat{color:var(--muted)}
.mon-few{display:inline-block;font-size:11px;font-weight:600;color:var(--muted);border:1px dashed var(--faint);border-radius:5px;padding:0 6px;margin-left:6px;white-space:nowrap;vertical-align:1px}

/* Сводка: hero */
.mon-hero{display:grid;grid-template-columns:minmax(300px,.9fr) minmax(0,1.6fr);margin-bottom:18px}
.mon-hero-main{padding:24px 26px;border-right:1px solid var(--line);display:flex;flex-direction:column;gap:14px;min-width:0}
.mon-big{display:flex;align-items:baseline;gap:10px}
.mon-big .num{font-size:68px;line-height:1;font-weight:700;letter-spacing:-3px}
.mon-big .of{font-size:16px;color:var(--muted)}
.mon-hero-line{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:13px}
.mon-formula{font-size:12px;color:var(--muted);background:var(--soft);border-radius:10px;padding:10px 12px;line-height:1.5}
.mon-formula b{color:var(--text);font-weight:600}
.mon-meter{height:6px;border-radius:4px;background:var(--soft2);overflow:hidden}
.mon-meter i{display:block;height:100%;background:var(--accent);border-radius:4px}
.mon-cover{display:grid;gap:7px}
.mon-cover-top{display:flex;justify-content:space-between;gap:10px;font-size:13px}.mon-cover-top b{font-variant-numeric:tabular-nums}
.mon-hero-stats{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.mon-hero-stats>div{background:var(--soft);border-radius:10px;padding:10px 12px}
.mon-hero-stats b{display:block;font-size:20px;font-variant-numeric:tabular-nums;letter-spacing:-.4px}
.mon-hero-stats span{font-size:12px;color:var(--muted)}
.mon-hero-chart{padding:22px 22px 14px;min-width:0}
.mon-chart{position:relative;margin-top:8px;min-height:120px}
.mon-chart svg{display:block;max-width:100%}
.mon-chart .grid{stroke:var(--line);stroke-width:1}
.mon-chart .thr{stroke:var(--faint);stroke-dasharray:3 4;stroke-width:1;opacity:.7}
.mon-chart .axis{fill:var(--muted);font-size:11px}
.mon-chart .s1{stroke:var(--accent);stroke-width:2.2;fill:none;stroke-linejoin:round;stroke-linecap:round}
.mon-chart .s2{stroke:var(--series2);stroke-width:2;fill:none;stroke-dasharray:5 4;stroke-linejoin:round}
.mon-chart .area{fill:color-mix(in srgb,var(--accent) 12%,transparent)}
.mon-chart .dot1{fill:var(--accent);stroke:var(--surface);stroke-width:2}
.mon-chart .dot2{fill:var(--series2);stroke:var(--surface);stroke-width:2}
.mon-chart .vline{stroke:var(--muted);stroke-width:1;opacity:.5}
.mon-chart .end-label{font-size:12px;font-weight:600;fill:var(--text)}.mon-chart .end-label.second{fill:var(--muted);font-weight:500}
.mon-tip{position:absolute;pointer-events:none;background:var(--text);color:var(--surface);border-radius:8px;padding:8px 10px;font-size:12px;line-height:1.45;white-space:nowrap;box-shadow:var(--shadow);z-index:5;transform:translate(-50%,-100%);display:none}
.mon-tip b{font-size:14px}.mon-tip-n{opacity:.7}
.mon-chart-foot{display:flex;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-top:6px}

/* Type tiles */
.mon-tile{padding:18px 20px;display:grid;gap:10px;text-align:left;color:inherit;text-decoration:none;cursor:pointer}
.mon-tile:hover{border-color:color-mix(in srgb,var(--accent) 60%,var(--line))}
.mon-tile-top{display:flex;justify-content:space-between;align-items:flex-start;gap:10px}
.mon-tile h3{font-size:14px;font-weight:650;margin:0}
.mon-tile .val{display:flex;align-items:baseline;gap:10px}
.mon-tile .val .num{font-size:40px;font-weight:700;letter-spacing:-1.5px;line-height:1}
.mon-tile-foot{display:flex;justify-content:space-between;gap:10px;font-size:12px;color:var(--muted);border-top:1px solid var(--line);padding-top:10px}
.mon-tile-foot b{color:var(--text);font-weight:600}

/* Loss bars */
.mon-rows{display:grid;gap:2px;align-content:start}
.mon-lrow{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(70px,1fr) 64px;gap:14px;align-items:center;padding:9px 8px;border-radius:9px}
.mon-lrow:hover{background:var(--soft)}
.mon-lrow .lbl{min-width:0}
.mon-lrow .lbl b{font-weight:600;font-size:13px;display:block}
.mon-lrow .lbl small{display:block;color:var(--muted);font-size:12px}
.mon-bar{height:8px;border-radius:5px;background:var(--soft2);overflow:hidden}
.mon-bar i{display:block;height:100%;border-radius:5px;background:var(--b-fb)}
.mon-bar.red i{background:var(--b-crit)}.mon-bar.neutral i{background:var(--series2)}
.mon-lrow .v{text-align:right;font-weight:650;font-variant-numeric:tabular-nums;white-space:nowrap}
.mon-lrow.total{border-top:1px solid var(--line);border-radius:0;margin-top:6px;padding-top:12px}
.mon-lrow.total:hover{background:none}
.mon-pair{display:grid;gap:4px}
.mon-pair .mon-bar{height:7px}
.mon-pair .mon-bar.crew i{background:var(--series2)}
.mon-pair .mon-bar.mine i{background:var(--b-fb)}
.mon-pair .mon-bar.mine.ok i{background:var(--accent)}

/* Tables */
.mon .table-wrap{overflow-x:auto;margin-top:14px}
.mon-table{border-collapse:collapse;width:100%;white-space:nowrap}
.mon-table th{text-align:left;font-size:12px;font-weight:600;color:var(--muted);padding:0;background:var(--soft);white-space:nowrap;border-bottom:1px solid var(--line);text-transform:none;letter-spacing:0}
.mon-table th>span,.mon-table th>button{display:flex;align-items:center;gap:4px;padding:11px 14px;border:0;background:none;color:inherit;font-weight:600;font-size:12px;width:100%;text-align:left;white-space:nowrap}
.mon-table th>button:hover{color:var(--text)}
.mon-table th>button i{font-style:normal;opacity:.35;font-size:10px}
.mon-table th[aria-sort]>button i{color:var(--accent);opacity:1}
.mon-table th.r>span,.mon-table th.r>button{justify-content:flex-end;text-align:right}
.mon-table td{padding:11px 14px;border-bottom:1px solid var(--line);font-size:13px;vertical-align:middle}
.mon-table td.r{text-align:right}
.mon-table tbody tr{cursor:default}
.mon-table tbody tr:hover{background:none}
.mon-table tbody tr:last-child td{border-bottom:0}
.mon-table tbody tr.click{cursor:pointer}
.mon-table tbody tr.click:hover td{background:var(--soft)}
.mon-table tbody tr.click:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}
.mon-table tr.team-row td{background:color-mix(in srgb,var(--soft) 60%,transparent);font-weight:600}
.mon-table tr.dim td{opacity:.62}
.mon-table tr.sep td{padding:8px 14px;background:var(--soft);font-size:12px;color:var(--muted);font-weight:600}
.mon-opname{font-weight:650;color:var(--text);text-decoration:none}
.mon-opname:hover{text-decoration:underline}
.main-sc .mon-sc{font-size:15px}
.mon-spark{width:110px;height:30px;display:block}
.mon-spark path{fill:none;stroke:var(--series2);stroke-width:1.6;stroke-linejoin:round}
.mon-op-cards{display:none}
.mon-head-legend{max-width:560px}

/* Lists with filters */
.mon-toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end;padding:16px 22px 4px}
.mon-field{display:grid;gap:4px;font-size:12px;color:var(--muted);min-width:150px}
.mon-field select{background:var(--surface);border:1px solid var(--line);border-radius:9px;padding:8px 10px;min-height:38px;font-size:13px;color:var(--text)}
.mon-found{padding:8px 22px 0}
.mon-list{padding:6px 10px 12px}
.mon-list.flush{padding:8px 10px 10px}
.mon-rv{display:grid;grid-template-columns:86px minmax(110px,.8fr) minmax(0,2.4fr) 72px;gap:14px;align-items:center;padding:12px;border-radius:10px;border:0;background:none;width:100%;text-align:left;border-bottom:1px solid var(--line);color:inherit;font:inherit}
.mon-rv:last-child{border-bottom:0}
.mon-rv:hover{background:var(--soft)}
.mon-rv .when{font-size:12px;color:var(--muted)}
.mon-rv .when b{display:block;color:var(--text);font-size:13px;font-weight:600}
.mon-rv .who b{display:block;font-size:13px}
.mon-rv .who small{font-size:12px;color:var(--muted)}
.mon-rv .what{font-size:13px;min-width:0}
.mon-rv .score{text-align:right}
.mon .pagination{padding:0 22px 16px}

/* Drawer of one question (inside the panel's #detail) */
.mon-d-sub{margin-top:-4px}
.mon-d{padding:16px 0;border-bottom:1px solid var(--line)}
.mon-d:last-child{border-bottom:0}
.mon-d h3{font-size:13px;margin:0 0 10px;color:var(--muted);font-weight:600}
.mon-d-score{display:flex;align-items:center;gap:16px;flex-wrap:wrap}
.mon-d-score .num{font-size:48px;font-weight:700;letter-spacing:-2px;line-height:1;font-variant-numeric:tabular-nums}
.mon-d-side{display:grid;gap:6px;justify-items:start}
.mon-crit-box{border:1px solid color-mix(in srgb,var(--b-crit) 45%,transparent);background:color-mix(in srgb,var(--b-crit) 9%,transparent);border-radius:10px;padding:12px 14px;font-size:13px;display:grid;gap:4px}
.mon-crit-box b{color:var(--b-crit)}
.mon-vlist{display:grid}
.mon-vrow{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;padding:9px 0;border-bottom:1px solid var(--line);font-size:13px;align-items:center}
.mon-vrow:last-child{border-bottom:0}
.mon-vrow small{display:block;color:var(--muted);font-size:12px;margin-top:2px}
.mon-vb{font-size:12px;font-weight:600;padding:2px 8px;border-radius:6px;white-space:nowrap}
.mon-vb.y{color:var(--b-strong);background:color-mix(in srgb,var(--b-strong) 13%,transparent)}
.mon-vb.p{color:var(--b-fb);background:color-mix(in srgb,var(--b-fb) 14%,transparent)}
.mon-vb.n{color:var(--b-weak);background:color-mix(in srgb,var(--b-weak) 15%,transparent)}
.mon-vb.na,.mon-vb.ok{color:var(--faint);border:1px solid var(--line)}

/* Operator page */
.mon-back{display:inline-flex;align-items:center;gap:6px;margin-bottom:12px}
.mon-op-head{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:16px}
.mon-op-head h2{font-size:26px;letter-spacing:-.8px;margin:0 0 4px}
.mon-op-head .btn{text-decoration:none;color:var(--text)}
.mon-kpis{display:grid;grid-template-columns:1.2fr repeat(3,1fr);gap:14px;margin-bottom:18px}
.mon-kpi{padding:18px 20px;display:grid;gap:8px;align-content:start}
.mon-kpi .num{font-size:42px;font-weight:700;letter-spacing:-1.5px;line-height:1}
.mon-kpi.main .num{font-size:56px}
.mon-kpi-val{display:flex;align-items:baseline;gap:12px;flex-wrap:wrap}
.mon-kpi .vs{font-size:12px;color:var(--muted);display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.mon-clist{display:grid;align-content:start}
.mon-citem{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--line);font-size:13px}
.mon-citem:last-child{border-bottom:0}
.mon-citem small{display:block;color:var(--muted);font-size:12px}
.mon-citem b{font-variant-numeric:tabular-nums;white-space:nowrap}

/* Report */
.mon-report{max-width:1040px}
.mon-rep-actions{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap;padding:14px 20px;margin-bottom:18px}
.mon-rep-actions .btns{display:flex;gap:8px;flex-wrap:wrap}
.mon-rep-sheet{padding:30px 34px}
.mon-rep-sheet h2{font-size:22px;letter-spacing:-.5px;margin:2px 0 4px}
.mon-rep-sheet h3{font-size:15px;margin:28px 0 12px;display:flex;align-items:center;gap:10px}
.mon-rep-sheet h3 .tag{font-size:11px;font-weight:600;color:var(--muted);border:1px solid var(--line);border-radius:5px;padding:1px 7px}
.mon-rep-sum{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:18px}
.mon-rep-sum>div{border:1px solid var(--line);border-radius:12px;padding:14px 16px;min-width:0}
.mon-rep-sum b{display:block;font-size:28px;letter-spacing:-.8px;font-variant-numeric:tabular-nums;line-height:1.2}
.mon-rep-sum span{font-size:12px;color:var(--muted)}
.mon-rep-table td,.mon-rep-table th>span{padding:8px 10px}
.mon-attn{display:grid;gap:8px;margin:0;padding:0;list-style:none}
.mon-attn li{display:grid;grid-template-columns:22px minmax(0,1fr);gap:8px;font-size:13px;padding:10px 12px;border-radius:10px;background:var(--soft)}
.mon-attn li::before{content:"!";width:20px;height:20px;border-radius:50%;display:grid;place-items:center;font-size:12px;font-weight:700;color:var(--b-fb);border:1.5px solid var(--b-fb)}
.mon-service{border:1px dashed var(--faint);border-radius:12px;padding:16px 18px;margin-top:28px}
.mon-service h3{margin:0 0 4px}
.mon-svc{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-top:14px}
.mon-svc b{display:block;font-size:22px;font-variant-numeric:tabular-nums}
.mon-svc span{font-size:12px;color:var(--muted)}
.mon-notes{margin:10px 0 0;padding-left:18px;color:var(--muted);font-size:12px;display:grid;gap:4px}

/* Голос клиента and the audit pages */
.mon-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));margin-bottom:18px}
.mon-stat{padding:18px 20px;border-right:1px solid var(--line);display:grid;gap:2px;align-content:start;text-align:left;background:none;border-top:0;border-bottom:0;border-left:0;color:inherit;font:inherit;min-width:0}
.mon-stat:last-child{border-right:0}
.mon-stat b{display:block;font-size:30px;font-weight:700;letter-spacing:-1px;font-variant-numeric:tabular-nums;line-height:1.2}
.mon-stat span{font-size:13px;font-weight:600}
.mon-stat small{display:block;color:var(--muted);font-size:12px}
.mon-stat em{font-style:normal;font-size:12px;color:var(--accent);margin-top:4px}
button.mon-stat{cursor:pointer}button.mon-stat:hover{background:var(--soft)}
.mon-chips{display:flex;flex-wrap:wrap;gap:6px;padding:14px 22px 4px}
.mon-chips-note{padding:2px 22px 0;font-size:12px}
.mon-chip{border:1px solid var(--line);background:var(--surface);border-radius:999px;padding:6px 12px;font-size:12px;font-weight:600;color:var(--muted);min-height:34px}
.mon-chip[aria-pressed=true]{background:var(--tint);color:var(--accent);border-color:color-mix(in srgb,var(--accent) 45%,transparent)}
.mon-chip span{opacity:.7;margin-left:4px}
.mon-jrow{display:grid;grid-template-columns:36px minmax(0,1fr) 150px 70px;gap:14px;align-items:center;padding:14px 12px;border-bottom:1px solid var(--line);cursor:pointer}
.mon .card-head>.btn,.mon-actions .btn{white-space:nowrap;flex:none}
.mon-jrow.norank{grid-template-columns:minmax(0,1fr) 150px 80px}
.mon-jrow:last-child{border-bottom:0}
.mon-jrow:hover{background:var(--soft)}
.mon-jrow:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}
.mon-rank{width:30px;height:30px;border-radius:9px;background:var(--soft);display:grid;place-items:center;font-weight:700;font-size:13px}
.mon-rank.top{background:var(--tint);color:var(--accent)}
.mon-jmain{min-width:0;display:grid;gap:2px}
.mon-jmain .dv-task{font-size:12px;font-weight:700;color:var(--accent);letter-spacing:.2px;text-decoration:none;justify-self:start}
.mon-jmain strong{display:block;font-size:14px;font-weight:600;overflow-wrap:anywhere}
.mon-jmain small{color:var(--muted);font-size:12px;overflow-wrap:anywhere}
.mon-jpills{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}
.mon-weeks{display:flex;align-items:flex-end;gap:3px;height:30px}
.mon-weeks i{flex:1;background:var(--series2);border-radius:2px 2px 0 0;opacity:.7}
.mon-weeks i:last-child{background:var(--accent);opacity:1}
.mon-jnum{text-align:right;font-weight:700;font-size:18px;font-variant-numeric:tabular-nums}
.mon-jnum small{display:block;font-weight:500;font-size:12px;color:var(--muted)}

/* Audit pages (Жалобы и риски, Улучшения) and the drill-down */
.adm-empty{padding:22px 24px;display:grid;gap:6px;margin-bottom:16px}.adm-empty b{font-size:15px}
.adm-card{margin-bottom:18px}.adm-body{padding:12px 22px 18px}
.adm-card .card-head .toolbar{margin:0}
.adm-table td{white-space:normal;overflow-wrap:anywhere;vertical-align:top}.adm-table td:first-child{min-width:180px}
.adm-nowrap,.adm-table td .pill{white-space:nowrap;overflow-wrap:normal}
.adm-red{color:var(--red);font-weight:600}
.adm-bars{display:grid;gap:4px}
/* The label and the figure have fixed columns, so every track starts at the same x in each list and in the cards side by side. */
.adm-bar{display:grid;grid-template-columns:15em minmax(60px,1fr) 7.5em;gap:12px;align-items:center;padding:7px 8px;border-radius:8px;border:0;background:none;color:inherit;font:inherit;font-size:13px;text-align:left;width:100%}
button.adm-bar{cursor:pointer}button.adm-bar:hover,button.adm-bar[aria-pressed=true]{background:var(--soft)}
.adm-bar>span{overflow-wrap:anywhere}.adm-bar>span small{display:block;color:var(--muted);font-size:12px}
.adm-bar i{height:8px;border-radius:5px;background:var(--soft2);overflow:hidden;display:block}.adm-bar i s{display:block;height:100%;background:var(--accent);border-radius:5px;text-decoration:none}
.adm-bar>b{white-space:nowrap;font-variant-numeric:tabular-nums;text-align:right}.adm-bar>b small{color:var(--muted);font-weight:500;font-size:12px}
.adm-bar:not(:has(i)){grid-template-columns:minmax(0,1fr) auto}
.adm-dialog{display:flex;justify-content:space-between;gap:14px;padding:12px 0;border-bottom:1px solid var(--line)}.adm-dialog:last-child{border-bottom:0}
.adm-dialog small{display:block;color:var(--muted);font-size:12px}.adm-dialog p{margin-top:4px;font-size:13px}
.adm-side{display:flex;flex-direction:column;align-items:flex-end;gap:6px;flex:none;font-size:12px}
.adm-open{margin-top:12px}
.adm-two{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px;align-items:start}
.adm-pains{display:grid;gap:6px}.adm-pain{border-top:1px solid var(--line);padding:8px 0}.adm-pain summary{display:flex;gap:12px;align-items:baseline;cursor:pointer;list-style:none}.adm-pain summary::-webkit-details-marker{display:none}.adm-pain summary b{min-width:42px;text-align:right;font-variant-numeric:tabular-nums}.adm-pain p{margin:4px 0 0 54px}

.mon-phone-only{display:none}
@media(max-width:1180px){
  .mon-hero{grid-template-columns:1fr}.mon-hero-main{border-right:0;border-bottom:1px solid var(--line)}
  .mon-kpis{grid-template-columns:repeat(2,1fr)}
}
@media(max-width:900px){
  .mon-grid2,.mon-grid3,.adm-two{grid-template-columns:1fr}
  .mon-rep-sum,.mon-svc{grid-template-columns:repeat(2,1fr)}
  .mon-stats{grid-template-columns:repeat(2,1fr)}.mon-stat:nth-child(2n){border-right:0}.mon-stat:nth-child(-n+2){border-bottom:1px solid var(--line)}
  .adm-bar{grid-template-columns:minmax(0,1fr) auto}.adm-bar i{grid-column:1/-1;grid-row:2}.adm-dialog{flex-direction:column}.adm-side{align-items:flex-start}
}
@media(max-width:760px){
  .mon-phone-only{display:inline}.mon-wide-only{display:none}
  /* Tables of the audit pages: a row is a card, each cell under its column name. */
  .adm-stack thead{display:none}
  .adm-stack,.adm-stack tbody,.adm-stack tr{display:block;width:100%;white-space:normal}
  .adm-stack tr{padding:12px 0;border-bottom:1px solid var(--line)}.adm-stack tr:last-child{border-bottom:0}
  .adm-stack td{display:block;padding:3px 0;border:0;min-width:0!important}
  .adm-stack td:not(:first-child)::before{content:attr(data-label);display:block;color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.4px}
  .adm-stack td:nth-child(2),.adm-stack td:nth-child(3),.adm-stack td:nth-child(4){display:inline-block;vertical-align:top;margin-right:18px}
  .adm-card .table-wrap{margin-top:4px}
  .mon-subtabs{flex-wrap:wrap}
  .mon-subtabs a{padding:10px 10px}
  .mon .card-head{padding:16px 16px 0;flex-wrap:wrap}
  .mon-body{padding:12px 16px 16px}
  .mon-hero-main{padding:18px}
  .mon-hero-chart{padding:18px 14px 10px}
  .mon-big .num{font-size:56px}
  .mon-lrow{grid-template-columns:minmax(0,1fr) 60px;gap:6px 10px;padding:9px 4px}
  .mon-lrow>.mon-bar,.mon-lrow>.mon-pair{grid-column:1/-1;grid-row:2}
  .mon-lrow .spacer{display:none}
  .mon-kpis{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
  .mon-kpi{padding:14px}
  .mon-kpi.main{grid-column:1/-1}
  .mon-kpi .num{font-size:34px}
  .mon-kpi:not(.main) .num{font-size:26px}
  .mon-kpi:not(.main) .mon-eyebrow{font-size:10px}
  .mon-kpi:not(.main) .vs{display:grid;gap:0;font-size:11px}
  .mon-head-legend{display:none}
  .mon-op-table{display:none}
  .mon-op-cards{display:grid;gap:10px;padding:10px 12px 14px}
  .mon-op-cards>.mon-legend{padding:2px 2px 4px}
  .mon-op-cards>.mon-field{padding:0}
  .mon-opc{border:1px solid var(--line);border-radius:12px;padding:12px 14px;display:grid;gap:10px;background:var(--surface);text-align:left;width:100%;color:inherit;text-decoration:none}
  .mon-opc.whole{background:var(--soft)}
  .mon-opc.dim{opacity:.65}
  .mon-opc-top{display:flex;justify-content:space-between;align-items:center;gap:10px}
  .mon-opc-top b{font-size:15px}
  .mon-opc-types{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;font-size:11px;color:var(--muted)}
  .mon-opc-types>div{background:var(--soft);border-radius:8px;padding:6px 8px;display:grid;gap:2px;align-content:space-between}
  .mon-opc-types .mon-sc{min-width:0;padding:0;background:none;text-align:left;font-size:15px}
  .mon-opc-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:12px;color:var(--muted)}
  .mon-opc-foot .mon-spark{width:80px}
  .mon-toolbar{padding:14px 16px 4px}
  .mon-field{min-width:0;flex:1 1 calc(50% - 5px)}
  .mon-field select{width:100%;min-width:0}
  .mon-found{padding:8px 16px 0}
  .mon-list{padding:4px 6px 10px}
  .mon-rv{grid-template-columns:minmax(0,1fr) auto;gap:4px 10px;padding:12px 10px}
  .mon-rv .when{grid-column:1;grid-row:1;display:flex;gap:8px;align-items:baseline}
  .mon-rv .when b{display:inline}
  .mon-rv .who{grid-column:1;grid-row:2}
  .mon-rv .who b{display:inline;margin-right:6px}
  .mon-rv .what{grid-column:1/-1;grid-row:3}
  .mon-rv .score{grid-column:2;grid-row:1/3;align-self:center}
  .mon-rep-sheet{padding:20px 16px}
  .mon-rep-actions{padding:12px 14px}
  .mon-rep-actions .btns{width:100%}.mon-rep-actions .btns .btn{flex:1}
  .hide-sm{display:none}
  .mon-jrow,.mon-jrow.norank{grid-template-columns:30px minmax(0,1fr) 54px;gap:10px;padding:12px 8px}
  .mon-jrow.norank{grid-template-columns:minmax(0,1fr) 64px}
  .mon-jrow .mon-weeks{grid-column:2/-1;grid-row:2}
  .mon-jrow.norank .mon-weeks{grid-column:1/-1}
  .mon-chips{padding:12px 16px 4px}.mon-chips-note{padding:2px 16px 0}
  .mon-stat{padding:14px}
  .mon-stat b{font-size:24px}
}
@media print{
  body,body.dark{--accent:#087e78;--tint:#e9f6f3;--amber:#a67019;--red:#bd554c;--b-strong:#087e78;--b-norm:#33475a;--b-fb:#9a6510;--b-weak:#bd554c;--b-crit:#c2372d;--series2:#9aa7b3;--faint:#8693a0;--soft2:#edf1f4}
  .page-head,.mon-subtabs,.mon-period,.mon-rep-actions,.mon-chips,#live-now,.adm-tile em,.mon .hp-q{display:none!important}
  .mon-rep-sheet{border:0;padding:0;box-shadow:none}
  .mon-report{max-width:none}
  .mon tr,.mon li,.mon-service{break-inside:avoid}
}
.mon-sig{display:block;font-size:12px;font-weight:400;color:var(--muted);margin-top:1px}
@media(max-width:760px){.mon-rep-table{white-space:normal}.mon-rep-table td,.mon-rep-table th>span{padding:8px 6px}.mon-rep-table .mon-delta{white-space:normal}}
@media(max-width:760px){#content>.tabs:has(+.mon-subtabs){display:grid;grid-template-columns:repeat(3,minmax(0,1fr));width:100%}#content>.tabs:has(+.mon-subtabs) a{justify-content:center;text-align:center;white-space:normal;line-height:1.2;padding-left:6px;padding-right:6px}}
.mon+#live-now{margin-top:18px}

/* Оценки клиентов (22.10): stars by meaning only, 4–5 strong, 3 needs feedback, 1–2 weak. A part without sub-tabs keeps
   the empty row as the line under the tabs. */
.mon-subtabs:empty{min-height:1px}
.mon-vstats .mon-stat small{line-height:1.45}
.mon-vtop{align-items:start}
.mon-vchart{display:grid;grid-template-columns:auto minmax(0,1fr);column-gap:8px;margin-top:4px}
.mon-vaxis{display:flex;flex-direction:column;justify-content:space-between;height:160px;font-size:11px;color:var(--muted);text-align:right;font-variant-numeric:tabular-nums}
.mon-vbars{display:grid;gap:2px;height:160px;align-items:end;border-bottom:1px solid var(--line);border-top:1px dashed var(--line)}
.mon-vcol{height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:1px;border-radius:4px 4px 0 0;min-width:0;cursor:default}
.mon-vcol i{display:block;width:100%;max-width:22px}
.mon-vcol i.hi{background:var(--b-strong);border-radius:3px 3px 0 0}
.mon-vcol i.lo{background:var(--b-weak)}
.mon-vcol:hover,.mon-vcol:focus-visible,.mon-vcol.chart-active{background:var(--soft);outline:none}
.mon-vlabels{grid-column:2;display:grid;gap:2px;margin-top:6px;font-size:11px;color:var(--muted);font-variant-numeric:tabular-nums}
.mon-vlabels span{white-space:nowrap;text-align:center;overflow:visible;min-width:0}
.mon-vlegend{margin-top:12px}
.mon-vavg{font-variant-numeric:tabular-nums;font-weight:650}
.mon-vstar{display:inline-flex;align-items:center;justify-content:center;min-width:40px;padding:3px 8px;border-radius:7px;font-weight:700;font-variant-numeric:tabular-nums;white-space:nowrap}
.mon-vstar.s1,.mon-vstar.s2{color:var(--b-weak);background:color-mix(in srgb,var(--b-weak) 16%,transparent)}
.mon-vstar.s3{color:var(--b-fb);background:color-mix(in srgb,var(--b-fb) 15%,transparent)}
.mon-vstar.s4,.mon-vstar.s5{color:var(--b-strong);background:color-mix(in srgb,var(--b-strong) 15%,transparent)}
.mon-vbox .mon-chips{padding:4px 22px 10px}
.mon-vlist{display:grid;border-top:1px solid var(--line)}
.mon-vitem{padding:16px 22px;border-bottom:1px solid var(--line);display:grid;gap:10px;min-width:0}
.mon-vitem:last-child{border-bottom:0}
.mon-vhead{display:flex;flex-wrap:wrap;align-items:center;gap:6px 12px;font-size:13px;min-width:0}
.mon-vlinks{margin-left:auto;font-size:12px}
.mon-vcomment{margin:0;font-size:14px;line-height:1.5;overflow-wrap:anywhere}
.mon-vgrid{display:grid;grid-template-columns:minmax(0,1fr) 230px;gap:12px;align-items:start}
.mon-vreview{background:var(--soft);border-radius:10px;padding:12px 14px;display:grid;gap:6px;font-size:13px;min-width:0}
.mon-vreview p{margin:0;line-height:1.5;overflow-wrap:anywhere}
.mon-vsum{color:var(--muted)}.mon-vsum span{color:var(--text);font-weight:600}
.mon-vverdict{display:inline-flex;align-items:center;gap:7px;font-weight:650}
.mon-vverdict i{width:8px;height:8px;border-radius:50%;background:currentColor;flex:none}
.mon-vverdict.bad{color:var(--b-weak)}.mon-vverdict.mid{color:var(--b-fb)}.mon-vverdict.ok{color:var(--b-strong)}.mon-vverdict.none{color:var(--muted)}
.mon-vtopic{font-size:12px;color:var(--muted)}
.mon-vpending{display:flex;flex-wrap:wrap;align-items:center;gap:8px 14px}
.mon-vpending small{flex:1 1 220px;color:var(--muted);font-size:12px;line-height:1.45}
.mon-viqs,.mon-viqsbtn{display:grid;gap:6px;justify-items:start;font-size:12px;color:var(--muted);border:1px solid var(--line);border-radius:10px;padding:10px 12px;min-width:0}
.mon-viqsbtn{background:none;font:inherit;font-size:12px;color:var(--muted);text-align:left;cursor:pointer;width:100%}
.mon-viqsbtn:hover{background:var(--soft)}
.mon-viqsbtn .mon-sc{font-size:15px}
.mon-vmore{padding:12px 22px 18px}
@media(max-width:760px){
  .mon-vitem{padding:14px 16px}
  .mon-vgrid{grid-template-columns:1fr}
  .mon-vlinks{margin-left:0;width:100%}
  .mon-vbox .mon-chips{padding:4px 16px 10px}
  .mon-vmore{padding:12px 16px 16px}
  .mon-vmore .btn,.mon-vpending .btn{width:100%}
}